FAQ

If I am an editor for a Facebook page, can I create posts on VBOUT?

If you're the editor of a Facebook page, you can't create posts on VBOUT. You have to be an admin or get the admin access in order to do so.

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What’s the best image size on social media?

If you want to create a common image for all your social channels, the best size is:

Width: 600 px

Height: 628 px

We recommend that you use the best size for each social media channel as follows:

	Width (px)	Height (px)
	1200	628
	1200	675
	1104	736
	1080	1080
	600	Adjusted height

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How do I Export all my Sent Email Campaigns Data?

On the campaign page, you can export all the campaigns sent into an excel file, then extrapolate the data you need:

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How do I Empty a List?

To empty a List, go to Lists, select the List you want and click Empty Selected:

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Which Integrations does VBOUT have?

VBOUT has integrations with the following:

Zoho CRM

Hubspot CRM

Salesforce

Zapier

Wordpress

WooCommerce

Magento

Shopify

VBOUT API

Ecommerce Integration

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Can I use hashtags and mentions on social media channels?

You can use Hashtags on all social media channels, but Mentions only on Twitter.

	Hashtags	Mentions

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Can I prefill forms with contact details

Yes, if you are using the VBOUT landing page builder, you can pre-fill form fields with the relevant 'cookied' contact information, assuming they clicked on a link from an automation campaign or an email campaigns. Below is a quick snapshot on how to do that:

If VBOUT cannot get the corresponding contact's data, the shortcode will be left empty. You can also apply the shortcode library that VBOUT provides to control the way data is parsed.

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Can I add my own tracking code to my landing page?

Yes, you can do that. Please refer to this guide for clear instructions.

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What are soft bounces and hard bounces?

A soft bounce indicates a temporary delivery issue of the campaign to an email address. This can be due to the email inbox being full, or the recipient mail server is experiencing some technical issues and is temporarily offline for example. In short this means the current campaign could not be currently delivered, but if you try again in the future you might be able to deliver the message because this is not a permanent delivery issue.

A hard bounce however means that there is a permanent issue with the delivery. This is due to email address not existing anymore for example or maybe the domain name of the recipient has expired...

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I just purchased an add-on, how come I don’t see it on my Dashboard?

Try to log out and log back in to your account and see if the issue persists. If it does please reach out to VBOUT support.

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Do I have to manually check for duplicate subscribers within my lists?

When sending email campaigns, VBOUT will only send the email once to the same contact. When importing a new list, VBOUT will automatically detect duplicate contacts and import the same user only once.

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Can I use my own domain name with VBOUT landing pages?

Yes, VBOUT allows you to use your own custom domain with your landing pages. Please refer to this guide for clear instructions.

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How do I send a test email?

Please refer to this guide for instructions on how to send a test email.

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