Instagram currently has a closed posting API that they rolled out with a few partners during this beta test phase in 2018. VBOUT is on standby and as soon as granted access to that API we will allow posting.

That’s why, unlike other channels, Instagram is currently semi-automated on VBOUT, with an email reminder on the scheduled date and time. Content and media will be attached to that email.

Facebook hasn't announced a shared date and time of when the beta phase will conclude and the API will be available to other partners.

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When you notice that a contact has clicked too many times on the same link, this can mean one of the following:

1. The person clicked on the link many times or shared the link internally within a project management system with other team members who in turn clicked.
2. The person clicked on the link, it got stuck loading, so they continued to refresh the link with the cookie and session ID appended.
3. The person has a bot or a collection of bots on the server that clicks on links and scan the destination URL for issues.

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Some extensions that are locally installed on the client browser might append code into the html editor unknowingly by the user. Some of these extensions like Grammarly can cause the email content to render differently when received by the client. If you are seeing discrepancy in the way your emails look in the inbox (ex: zoomed out),, make sure to disable some of the text editing/manipulation extensions on your browser and retry the design process.

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Go to Settings, Security & Login:

and change the password. If you forgot the old password, you can contact us to assist with the process.

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Go to Users, and Edit the user that you want to reset their password:

Add the new password and click submit:

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Go to Partner Portal, Accounts:

Click Edit account for the client that you want to reset their password, add a new password and update:

You can always contact us to reset the password for you.

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Commerce

Personal

Employment

Financial - General

Financial - Business

Financial - Personal

General

Greetings

Marketing

Medical

Numbers

Offers

Calls-to-Action

Free

Descriptions/Adjectives

Sense of Urgency

Nouns

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If you're the editor of a Facebook page, you can't create posts on VBOUT. You have to be an admin or get the admin access in order to do so.

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If you want to create a common image for all your social channels, the best size is:

Width: 600 px

Height: 628 px

We recommend that you use the best size for each social media channel as follows:

	Width (px)	Height (px)
	1200	628
	1200	675
	1104	736
	1080	1080
	600	Adjusted height

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On the campaign page, you can export all the campaigns sent into an excel file, then extrapolate the data you need:

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To empty a List, go to Lists, select the List you want and click Empty Selected:

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VBOUT has integrations with the following:

Zoho CRM	Hubspot CRM	Salesforce	Zapier	Wordpress
WooCommerce	Magento	Shopify	VBOUT API	Ecommerce Integration

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You can use Hashtags on all social media channels, but Mentions only on Twitter.

	Hashtags	Mentions

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Yes, if you are using the VBOUT landing page builder, you can pre-fill form fields with the relevant 'cookied' contact information, assuming they clicked on a link from an automation campaign or an email campaigns. Below is a quick snapshot on how to do that:

If VBOUT cannot get the corresponding contact's data, the shortcode will be left empty. You can also apply the shortcode library that VBOUT provides to control the way data is parsed.

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Yes, you can do that. Please refer to this guide for clear instructions.

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A soft bounce indicates a temporary delivery issue of the campaign to an email address. This can be due to the email inbox being full, or the recipient mail server is experiencing some technical issues and is temporarily offline for example. In short this means the current campaign could not be currently delivered, but if you try again in the future you might be able to deliver the message because this is not a permanent delivery issue.

A hard bounce however means that there is a permanent issue with the delivery. This is due to email address not existing anymore for example or maybe the domain name of the recipient has expired...

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Try to log out and log back in to your account and see if the issue persists. If it does please reach out to VBOUT support.

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When sending email campaigns, VBOUT will only send the email once to the same contact. When importing a new list, VBOUT will automatically detect duplicate contacts and import the same user only once.

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Yes, VBOUT allows you to use your own custom domain with your landing pages. Please refer to this guide for clear instructions.

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Please refer to this guide for instructions on how to send a test email.

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