Advanced Opt-Out for Messaging Services

Messaging Services customers can customize opt-in/out keywords and replies by using the Advanced Opt-Out feature

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT

Recipients can send words such as STOP, STOPALL, UNSUBSCRIBE... to opt-out. However, sending Please Stop or Stop please does not work.

This feature works for the most recent sending number that the contact received the message from. If you're sending from different numbers, only the reply to the most recent one will work.

START, YES, and UNSTOP

These replies can help in receiving the messages or re-subscribing. To re-subscribe, only START and UNSTOP work.

HELP and INFO

These replies send basic information on how to opt-out or opt-in again. It's recommended to add the business name in the customized advanced replies.

Messaging Services

If you use messaging services to send SMS, any STOP keyword reply will opt out the contact from all the phone numbers pools. On the other hand, any START keyword reply will have them active on all the phone number pools.

Short Codes

By default, Twilio will not handle opt-out, opt-in, or help keywords for shortcode numbers, unless the shortcode has been added to a Messaging Service.

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1. Tagging only works when posting to one channel per post, or a combination of profiles under the same channel (ex: 3 Facebook profiles) If you are scheduling to multiple channels from one view (ex: 1 Linkedin, 1 Facebook and 1 Twitter) the auto-suggest will not work).
2. Mention is supported via mass upload, as long as the full mention id is included inside the content, (ex: @[VBOUT:177322135653611]).
3. The tag ID does not impact the post character limits.
4. Changing or modifying the ID will break the tag and the post will treat it as normal text (ex: hello @[VBOUT:177322135653).
5. When the post is published, the destination profile will only show the @portion of the tag, (ex: @[VBOUT:177322135653611] will show VBOUT).

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Hashtags and Mentions are supported on social channels as the following:

	Hashtags	Mentions

Note that mentions work when some rules are followed, check them out here.

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The last engagement date on a contact profile is updated when that contact:

.Visits a page on your website
.Opens an email
.Clicks on a link in an email
.Subscribe to receive web push
.Clicks on a web push message
.Clicks on link inside an SMS message
.Visits a landing page
.Completes an e-commerce activity

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Once you set up an automation and publish it, you can test it by manually adding a contact to the workflow.

Go to the contact's profile and click on Add to Automation:

Note: The test will skip the trigger condition and only match the filters. ex: if the trigger is Opened an Email, and a condition on the trigger (Company size >50 employees) It will only match the condition (Company size >50 employees) for the test and not the trigger Opened an Email.

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To add reCaptcha spam protection to your form, visit the form builder and add the reCAPTCHA from the left panel.

Note that if you are using the HTML embed code method, you need to re-install the form code on your website. The Lite JS embed method, however, will automatically update your existing forms.

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You have to make sure that you're an admin of the Facebook page and that you had given it access to be edited by the user you are adding.

To achieve this, go to Business Integrations, and add the app there:

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If your ad has been flagged by Google Ads as 'Malicious or Unwanted Software', do not panic. There is a chance this could be a false positive and a quick fix might be possible.

Below are top reasons as of why your Ad leading to a landing page on VBOUT might get flagged by Google:

1. The landing page is referencing a script or a link to a script that could potential cause 'harm' to the visitors on the website. This is determined by Google's engine.
2. An automatic downloadable is triggered once you visit the page.
3. The URL on the ad is not matching the destination site, ex: ad is in http while the page is https.
4. The page source code includes images, CSS and JS  files with mixed http and https.
5. The source code includes scripts hosted on another domain not matching the one used to the destination link.
6. The content is misleading and not matching the offer. You can read more on this here.
7. The content includes suspicious false call-to-action that triggers automatic downloads, installs or redirect to external pages that were found suspicious by Google.
8. Page asks for sensitive personal details, such as banking, social security etc...
9. Page is a phishing page or contains sensitive content that promotes drugs, violence, etc... You can read more on this here.

You can always reach out to the VBOUT support team or speak to your Adwords support specialist for immediate answers.

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When you notice that a contact has clicked too many times on the same link, this can mean one of the following:

1. The person clicked on the link many times or shared the link internally within a project management system with other team members who in turn clicked.
2. The person clicked on the link, it got stuck loading, so they continued to refresh the link with the cookie and session ID appended.
3. The person has a bot or a collection of bots on the server that clicks on links and scans the destination URL for issues.

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Some extensions that are locally installed on the client browser might append code into the html editor unknowingly by the user. Some of these extensions like Grammarly can cause the email content to render differently when received by the client. If you are seeing discrepancy in the way your emails look in the inbox (ex: zoomed out),, make sure to disable some of the text editing/manipulation extensions on your browser and retry the design process.

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Go to Settings, Security & Login:

and change the password. If you forgot the old password, you can contact us to assist with the process.

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Go to Users, and Edit the user that you want to reset their password:

Add the new password and click submit:

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Go to Partner Portal, Accounts:

Click Edit account for the client that you want to reset their password, add a new password and update:

You can always contact us to reset the password for you.

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Commerce

Personal

Employment

Financial - General

Financial - Business

Financial - Personal

General

Greetings

Marketing

Medical

Numbers

Offers

Calls-to-Action

Free

Descriptions/Adjectives

Sense of Urgency

Nouns

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If you're the editor of a Facebook page, you can't create posts on VBOUT. You have to be an admin or get the admin access in order to do so.

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If you want to create a common image for all your social channels, the best size is:

Width: 600 px

Height: 628 px

We recommend that you use the best size for each social media channel as follows:

	Width (px)	Height (px)
	1200	628
	1200	675
	1104	736
	1080	1080
	600	Adjusted height

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On the campaign page, you can export all the campaigns sent into an excel file, then extrapolate the data you need:

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To empty a List, go to Lists, select the List you want and click Empty Selected:

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VBOUT has integrations with the following:

Zoho CRM	Hubspot CRM	Salesforce	Zapier	Wordpress
WooCommerce	Magento	Shopify	VBOUT API	Ecommerce Integration

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Yes, if you are using the VBOUT landing page builder, you can pre-fill form fields with the relevant 'cookied' contact information, assuming they clicked on a link from an automation campaign or an email campaigns. Below is a quick snapshot on how to do that:

If VBOUT cannot get the corresponding contact's data, the shortcode will be left empty. You can also apply the shortcode library that VBOUT provides to control the way data is parsed.

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Yes, you can do that. Please refer to this guide for clear instructions.

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A soft bounce indicates a temporary delivery issue of the campaign to an email address. This can be due to the email inbox being full, or the recipient mail server is experiencing some technical issues and is temporarily offline for example. In short this means the current campaign could not be currently delivered, but if you try again in the future you might be able to deliver the message because this is not a permanent delivery issue.

A hard bounce however means that there is a permanent issue with the delivery. This is due to email address not existing anymore for example or maybe the domain name of the recipient has expired...

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Try to log out and log back in to your account and see if the issue persists. If it does please reach out to VBOUT support.

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When sending email campaigns, VBOUT will only send the email once to the same contact. When importing a new list, VBOUT will automatically detect duplicate contacts and import the same user only once.

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Yes, VBOUT allows you to use your own custom domain with your landing pages. Please refer to this guide for clear instructions.

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Please refer to this guide for instructions on how to send a test email.

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