The corresponding action that allows you to send data to VBOUT user profile using Zapier or Pabbly to sync a third party app is the "Add custom event to a contact" action:
FAQ
What are the IPs that can be whitelisted against the firewall?
Here is the list of IPs that you can whitelist against the firewall.
192.174.80.197
192.174.90.236
156.70.5.9
156.70.2.4
192.174.90.234
192.174.93.180
192.174.90.233
192.174.86.56
147.253.210.51
147.253.216.16
156.70.23.184
156.70.23.185
156.70.5.12
192.174.85.36
156.70.23.182
156.70.23.183
192.174.80.250
192.174.80.241
192.174.85.35
192.174.90.235
167.89.89.21
168.245.48.99
167.89.94.204
149.72.189.233
149.72.174.183
149.72.211.56
149.72.188.78
167.89.85.85
167.89.126.37
149.72.168.84
54.240.38.192
54.240.38.193
54.240.38.194
54.240.38.195
Can I hide a field directly from the Form Builder?
You can hide a field from all your public forms, including Landing pages and websites, by toggling this option on:
Note that this option will update all active forms on your site and landing pages.
Can you please provide some estimate about how long will it take to sync lists like account with 250,000+ records?
The estimation about how long will it take varies a lot because it does not only depends on the number of records but also on the number of columns each record has.
I believe the CSV column heading should be id, email, fields IDs. Is it correct?
You can name the column heading as you want. Once the sync is created you will have to stick to those headings and can't change them as our platform will use those as reference.
Does the order of the columns matter in the Upload CSV file? Is adding all the columns mandatory in the CSV while uploading?
Yes, once the sync is created based on the existing excel/CSV file in the FTP host, all future files should have the same columns in the same order.
When creating a sync, you can choose which columns you want to import from. The remaining columns (not selected in the sync mapping) will be ignored.
I see CSV as the only Upload format, does this mean that the format should exactly be the same as the Downloaded CSV for a list?
The uploaded file may not be the same as the downloaded file, it could be in a different format or different columns. But it is important to have the mapping fields for the uploaded format to be correct.
Does FTP download support JSON format?
JSON format is supported in addition to CSV, XLS, XLSX
Why is my campaign under moderation?
All new platform customers have to undergo an approval process on emails and landing pages to ensure spam compliance and email sending best practices. Note that moderation normally takes a few minutes but can take up to a few hours during off-hours. Once the account has proven to be spam-free, it will be upgraded to no-moderation.
Adding alternative text and title text to your images
To add Alternative Text and Title Text to your images, click on the image and add them inside the options on the left:
How do I change the confirmation message and color on a landing page?
To change the confirmation message and color of a form on a landing page, go to the Form Settings of the list assigned to this form, and change it here:
How to change date format on VBOUT?
To change the Default Date Format, go to Settings and edit it:
This will reflect on all the dates available, such as sign-up date, social posts, automation, automation stats, email campaigns and stats, landing pages, pipeline manager, and dashboard.
Can I update a contact’s field to the current date?
To update the contact's date field to the current date, you can use the date now shortcode in the update contact action, to give the contact the date they enter the automation.
What is the preferred date data type to sync to a VBOUT form?
VBOUT supports the following formats for date fields:
Month / Day / Year (m/d/Y)
Year - Month - Day (Y-m-d)
Day - Month - Year (d-m-Y)
New values with invalid date format will be skipped and not imported.
Note: Make sure to choose the right Date Format in the Form Builder of the list you are importing to:
How do I change the color of a button?
To change a button's color, click on the button, Style, Background, and edit Color:
If you don't find the Background option, click on + and activate the Background option:
Why Google Analytics visits do not match with VBOUT?
Sometimes Google Analytics won't match 100% with the results in VBOUT.
There could be two main reasons behind this discrepancy:
1- Google uses different tracking technology for different analytics segments, one of them used for visitor tracking is called "image pixel tracking". VBOUT uses jquery to track web visits. Some browsers have configurations with image tracking disabled. Below is a snapshot example:
Some browsers block this method as part of the default settings as below:
2- Another reason might be the placement of the script within the body of the page. For example, your VBOUT tracking code could be placed in the header while your Google code in the footer. If for some reason, certain visitors are leaving pages before they fully load the content of the page, the VBOUT tracker could load and track the visits while Google code was unable to fully load.
Which email clients support forms?
In reference to Litmus, the table below shows which email clients support, somewhat support, or don't support forms:
| Email Client | Forms supported? | Notes |
| Apple Mail | Yes | “GET” works as expected. “POST” opens up a landing page with a form instead of submitting from the email |
| iPhone Mail App | Somewhat | “GET” works as expected. “POST” does not submit. |
| Gmail Desktop Webmail | Yes | Submits with a popup alert. |
| Gmail (iOS) | Somewhat | Does not submit in iOS GANGA. “POST” input is also disabled. |
| Gmail Android | Somewhat | Only “GET” works, but opens up a landing page with a form instead of submitting from the email. With “POST”, the form visually appears, but does not allow user input. |
| Gmail Mobile Webmail | Yes | |
| Outlook on Windows | No | |
| Windows 10 Mail | No | |
| Outlook MacOS | No | The form visually appears and allows user input on Microsoft email addresses, but does not allow submission. |
| Outlook.com | No | Submits only when an email is opened in its own window, rather than submitting from inbox view. Upon submission, input attributes are prefixed with “x_” so it can cause issues with collecting data. Would recommend hiding for this client. |
| Outlook iOS | Yes | |
| Outlook Android | Somewhat | The form shows visually, but the keyboard doesn’t appear to allow users to input information so users would have to copy and paste text to input. Would recommend hiding for this client when a keyboard input is used but allow forms if using other inputs. |
| Yahoo! Desktop Webmail | Yes | Submits with a popup alert. |
| Yahoo! iOS | No | The form visually appears and allows user input, but does not allow submission. |
| Yahoo! Android | Somewhat | The form shows visually, but the keyboard doesn’t appear to allow users to input. |
| AOL Desktop Webmail | Yes | |
| AOL iOS | No | The form visually appears and allows user input, but does not allow submission. |
| AOL Android | Yes | |
| Samsung Mail App | Somewhat | The form shows visually, but the keyboard doesn’t appear to allow users to input information. Would recommend hiding for this client when a keyboard input is used but allow forms if using other inputs. |
Can I BCC all my emails for compliance?
Yes, you can add a BCC on your email campaigns or automated email messages.
In the first step of the campaign or automated message screen, click Add BCC Addresses:
then add the email addresses separated by a comma:
How can I pause a running campaign?
If your campaign is still running and you'd like to pause it because you decided to stop the campaign, or you want to edit it, click on the drop-down menu and choose Pause:
Note that if your campaign has finished sending, you can no longer pause it.
Can I use the design of a campaign in an automated message?
Yes! You can use the design of a campaign in an automated message by choosing Campaigns in the Design tab:
You can also use an automated message design inside an email campaign, by choosing Automations in the Design tab:
Twilio Optin and Optout messages
Advanced Opt-Out for Messaging Services
Messaging Services customers can customize opt-in/out keywords and replies by using the Advanced Opt-Out feature
STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT
Recipients can send words such as STOP, STOPALL, UNSUBSCRIBE... to opt-out. However, sending Please Stop or Stop please does not work.
This feature works for the most recent sending number that the contact received the message from. If you're sending from different numbers, only the reply to the most recent one will work.
START, YES, and UNSTOP
These replies can help in receiving the messages or re-subscribing. To re-subscribe, only START and UNSTOP work.
HELP and INFO
These replies send basic information on how to opt-out or opt-in again. It's recommended to add the business name in the customized advanced replies.
Messaging Services
If you use messaging services to send SMS, any STOP keyword reply will opt out the contact from all the phone numbers pools. On the other hand, any START keyword reply will have them active on all the phone number pools.
Short Codes
By default, Twilio will not handle opt-out, opt-in, or help keywords for shortcode numbers, unless the shortcode has been added to a Messaging Service.
How to use tagging in social media?
- Tagging only works when posting to one channel per post, or a combination of profiles under the same channel (ex: 3 Facebook profiles) If you are scheduling to multiple channels from one view (ex: 1 Linkedin, 1 Facebook and 1 Twitter) the auto-suggest will not work).
- Mention is supported via mass upload, as long as the full mention id is included inside the content, (ex: @[VBOUT:177322135653611]).
- The tag ID does not impact the post character limits.
- Changing or modifying the ID will break the tag and the post will treat it as normal text (ex: hello @[VBOUT:177322135653).
- When the post is published, the destination profile will only show the @portion of the tag, (ex: @[VBOUT:177322135653611] will show VBOUT).
Can I use hashtags and mentions on social media channels?
Hashtags and Mentions are supported on social channels as the following:
| Hashtags | Mentions | |
 |
 |
|
 |
|
|
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|
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|
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Note that mentions work when some rules are followed, check them out here.
When does Last Engagement date updates?
The last engagement date on a contact profile is updated when that contact:
.Visits a page on your website
.Opens an email
.Clicks on a link in an email
.Subscribe to receive web push
.Clicks on a web push message
.Clicks on link inside an SMS message
.Visits a landing page
.Completes an e-commerce activity
How do I test an automation?
Once you set up an automation and publish it, you can test it by manually adding a contact to the workflow.
Go to the contact's profile and click on Add to Automation:
Note: The test will skip the trigger condition and only match the filters. ex: if the trigger is Opened an Email, and a condition on the trigger (Company size >50 employees) It will only match the condition (Company size >50 employees) for the test and not the trigger Opened an Email.
How to add reCaptcha to your forms?
To add reCaptcha spam protection to your form, visit the form builder and add the reCAPTCHA from the left panel.
Note that if you are using the HTML embed code method, you need to re-install the form code on your website. The Lite JS embed method, however, will automatically update your existing forms.
Why is my Facebook page not showing on VBOUT after connecting it?
You have to make sure that you're an admin of the Facebook page and that you had given it access to be edited by the user you are adding.
To achieve this, go to Business Integrations, and add the app there:
Rejected by Google Ads: Malicious or Unwanted Software?
If your ad has been flagged by Google Ads as 'Malicious or Unwanted Software', do not panic. There is a chance this could be a false positive and a quick fix might be possible.
Below are top reasons as of why your Ad leading to a landing page on VBOUT might get flagged by Google:
- The landing page is referencing a script or a link to a script that could potential cause 'harm' to the visitors on the website. This is determined by Google's engine.
- An automatic downloadable is triggered once you visit the page.
- The URL on the ad is not matching the destination site, ex: ad is in http while the page is https.
- The page source code includes images, CSS and JS files with mixed http and https.
- The source code includes scripts hosted on another domain not matching the one used to the destination link.
- The content is misleading and not matching the offer. You can read more on this here.
- The content includes suspicious false call-to-action that triggers automatic downloads, installs or redirect to external pages that were found suspicious by Google.
- Page asks for sensitive personal details, such as banking, social security etc...
- Page is a phishing page or contains sensitive content that promotes drugs, violence, etc... You can read more on this here.
You can always reach out to the VBOUT support team or speak to your Adwords support specialist for immediate answers.
Why is a contact’s click number high for one link?
When you notice that a contact has clicked too many times on the same link, this can mean one of the following:
- The person clicked on the link many times or shared the link internally within a project management system with other team members who in turn clicked.
- The person clicked on the link, it got stuck loading, so they continued to refresh the link with the cookie and session ID appended.
- The person has a bot or a collection of bots on the server that clicks on links and scans the destination URL for issues.
Why does my email look zoomed out in my mail app?
Some extensions that are locally installed on the client browser might append code into the html editor unknowingly by the user. Some of these extensions like Grammarly can cause the email content to render differently when received by the client. If you are seeing discrepancy in the way your emails look in the inbox (ex: zoomed out),, make sure to disable some of the text editing/manipulation extensions on your browser and retry the design process.
How do I reset my password?
Go to Settings, Security & Login:
and change the password. If you forgot the old password, you can contact us to assist with the process.
How do I reset a team member’s password?
Go to Users, and Edit the user that you want to reset their password:
Add the new password and click submit:
How do I reset my client’s password?
Go to Partner Portal, Accounts:
Click Edit account for the client that you want to reset their password, add a new password and update:
You can always contact us to reset the password for you.
Avoid these email spam words
Commerce
| As seen on | Buy | Buy direct |
| Buying judgments | Clearance | Order |
| Order status | Orders shipped by | shopper |
Personal
| Dig up dirt on friends | Meet singles | Score with babes |
Employment
| Additional Income | Be your own boss | Compete for your business |
| Double your | Earn $ | Earn extra cash |
| Earn per week | Expect to earn | Extra income |
| Home based | Home employment | Homebased business |
| Income from home | Make $ | Make money |
| Money making | Online biz opportunity | Online degree |
| Opportunity | Potential earnings | University diplomas |
| While you sleep | Work at home | Work from home |
Financial - General
| $$$ | Affordable | Bargain |
| Beneficiary | Best price | Big bucks |
| Cash | Cash bonus | Cashcashcash |
| Cents on the dollar | Cheap | Check |
| Claims | Collect | Compare rates |
| Cost | Credit | Credit bureaus |
| Discount | Earn | Easy terms |
| F r e e | Fast cash | For just $XXX |
| Hidden assets | hidden charges | Income |
| Incredible deal | Insurance | Investment |
| Loans | Lowest price | Million dollars |
| Money | Money back | Mortgage |
| Mortgage rates | No cost | No fees |
| One hundred percent free | Only $ | Pennies a day |
| Price | Profits | Pure profit |
| Quote | Refinance | Save $ |
| Save big money | Save up to | Serious cash |
| Subject to credit | They keep your money -- no refund! | Unsecured credit |
| Unsecured debt | US dollars | Why pay more? |
Financial - Business
| Accept Credit Cards | Cards accepted | Check or money order |
| Credit card offers | Explode your business | Full refund |
| Investment decision | No credit check | No hidden Costs |
| No investment | Requires initial investment | Sent in compliance |
| Stock alert | Stock disclaimer statement | Stock pick |
Financial - Personal
| Avoid bankruptcy | Calling creditors | Collect child support |
| Consolidate debt and credit | Consolidate your debt | Eliminate bad credit |
| Eliminate debt | Financially independent | Get out of debt |
| Get paid | Lower interest rate | Lower monthly payment |
| Lower your mortgage rate | Lowest insurance rates | Pre-approved |
| Refinance home | Social security number | Your income |
General
| Acceptance | Accordingly | Avoid |
| Chance | Dormant | Freedom |
| Here | Hidden | Home |
| Leave | Lifetime | Lose |
| Maintained | Medium | Miracle |
| Never | Passwords | Problem |
| Remove | Reverses | Sample |
| Satisfaction | Solution | Stop |
| Success | Teen | Wife |
Greetings
| Dear [email/friend/somebody] | Friend | Hello |
Marketing
| Ad | Auto email removal | Bulk email |
| Click | Click below | Click here |
| Click to remove | Direct email | Direct marketing |
| Email harvest | Email marketing | Form |
| Increase sales | Increase traffic | Increase your sales |
| Internet market | Internet marketing | Marketing |
| Marketing solutions | Mass email | Member |
| Month trial offer | More Internet Traffic | Multi level marketing |
| Notspam | One time mailing | Online marketing |
| Open | Opt in | Performance |
| Removal instructions | Sale | Sales |
| Search engine listings | Search engines | Subscribe |
| The following form | This isn't junk | This isn't spam |
| Undisclosed recipient | Unsubscribe | Visit our website |
| We hate spam | Web traffic | Will not believe your eyes |
Medical
| Cures baldness | Diagnostics | Fast Viagra delivery |
| Human growth hormone | Life Insurance | Lose weight |
| Lose weight spam | Medicine | No medical exams |
| Online pharmacy | Removes wrinkles | Reverses aging |
| Stop snoring | Valium | Viagra |
| Vicodin | Weight loss | Xanax |
Numbers
| #1 | 100% free | 100% Satisfied |
| 4U | 50% off | Billion |
| Billion dollars | Join millions | Join millions of Americans |
| Million | One hundred percent guaranteed | Thousands |
Offers
| Being a member | Billing address | Call |
| Cannot be combined with any other offer | Confidentially on all orders | Deal |
| Financial freedom | Gift certificate | Giving away |
| Guarantee | Have you been turned down? | If only it were that easy |
| Important information regarding | In accordance with laws | Long distance phone offer |
| Mail in order form | Message contains | Name brand |
| Nigerian | No age restrictions | No catch |
| No claim forms | No disappointment | No experience |
| No gimmick | No inventory | No middleman |
| No obligation | No purchase necessary | No questions asked |
| No selling | No strings attached | No-obligation |
| Not intended | Obligation | Off shore |
| Offer | Per day | Per week |
| Priority mail | Prize | Prizes |
| Produced and sent out | Reserves the right | Shopping spree |
| Stuff on sale | Terms and conditions | The best rates |
| They’re just giving it away | Trial | unlimited |
| Unsolicited | Vacation | Vacation offers |
| Warranty | We honor all | Weekend getaway |
| What are you waiting for? | Who really wins? | Win |
| Winner | Winning | won |
| You are a winner! | You have been selected | You’re a Winner! |
Calls-to-Action
| Cancel at any time | Compare | Copy accurately |
| Get | Give it away | Print form signature |
| Print out and fax | See for yourself | Sign up free today |
Free
| Free | Free access | Free cell phone |
| Free consultation | Free DVD | Free gift |
| Free grant money | Free hosting | Free installation |
| Free Instant | Free investment | Free leads |
| Free membership | Free money | Free offer |
| Free preview | Free priority mail | Free quote |
| Free sample | Free trial | Free website |
Descriptions/Adjectives
| All natural | All new | Amazing |
| Certified | Congratulations | Drastically reduced |
| Fantastic deal | For free | Guaranteed |
| It’s effective | Outstanding values | Promise you |
| Real thing | Risk free | Satisfaction guaranteed |
Sense of Urgency
| Access | Act Now! | Apply now |
| Apply Online | Call free | Call now |
| Can't live without | Do it today | Don't delete |
| Don't hesitate | For instant access | For Only |
| For you | Get it now | Get started now |
| Great offer | Info you requested | Information you requested |
| Instant | limited time | New customers only |
| Now | Now only | Offer expires |
| Once in lifetime | One time | Only |
| Order now | Order today | Please read |
| Special promotion | Supplies are limited | Take action now |
| Time limited | Urgent | While supplies last |
Nouns
| Addresses on CD | Beverage | Bonus |
| Brand new pager | Cable converter | Casino |
| Celebrity | Copy DVDs | Laser printer |
| Legal | Luxury car | New domain extensions |
| Phone | Rolex | Stainless steel |
Can I restore an older version of my automation? or call it Automation Revisions?
Your automation will save automatically every 3 minutes for 15 times only.
You can see the saved versions by clicking on History:
If I am an editor for a Facebook page, can I create posts on VBOUT?
If you're the editor of a Facebook page, you can't create posts on VBOUT. You have to be an admin or get the admin access in order to do so.
Recommended media size to post on social media
If you want to create a common image for all your social channels, the best size is:
Width: 600 px
Height: 628 px
We recommend that you use the best size for each social media channel as follows:
| Width (px) | Height (px) | |
|
1200 | 628 |
|
1200 | 675 |
|
1104 | 736 |
|
1080 | 1080 |
|
600 | Adjusted height |
How do I Export all my Sent Email Campaigns Data?
On the campaign page, you can export all the campaigns sent into an excel file, then extrapolate the data you need:
Which Integrations does VBOUT have?
VBOUT has integrations with the following:
Zoho CRM
|
FTP Sync |
Insightly |
Hubspot CRM |
Salesforce |
Zapier |
Pabbly |
KonnectzIT |
SyncSpider |
Integrately |
Make |
Wordpress |
WooCommerce |
Magento |
Shopify |
Zoom |
GoToWebinar |
VBOUT API |
|
Elementor |
Can I prefill forms with contact details
Yes, if you are using the VBOUT landing page builder, you can pre-fill form fields with the relevant 'cookied' contact information, assuming they clicked on a link from an automation campaign or an email campaigns. Below is a quick snapshot on how to do that:
If VBOUT cannot get the corresponding contact's data, the shortcode will be left empty. You can also apply the shortcode library that VBOUT provides to control the way data is parsed.
What are soft bounces and hard bounces?
A soft bounce indicates a temporary delivery issue of the campaign to an email address. This can be due to the email inbox being full, or the recipient mail server is experiencing some technical issues and is temporarily offline for example. In short this means the current campaign could not be currently delivered, but if you try again in the future you might be able to deliver the message because this is not a permanent delivery issue.
A hard bounce however means that there is a permanent issue with the delivery. This is due to email address not existing anymore for example or maybe the domain name of the recipient has expired...
I just purchased an add-on, how come I don’t see it on my Dashboard?
Try to log out and log back in to your account and see if the issue persists. If it does please reach out to VBOUT support.
Do I have to manually check for duplicate subscribers within my lists?
When sending email campaigns, VBOUT will only send the email once to the same contact. When importing a new list, VBOUT will automatically detect duplicate contacts and import the same user only once.