Twilio SMS is one of the integrations the platform offers. To connect your Twilio account, follow these steps:

Go to the Connection Center, and choose Connect to Twilio.

To complete the Twilio connection, you need to add the required keys. Please follow these steps to find your keys in Twilio:

  • Twilio Account SID and Auth Token:

  • Twilio Verified number:
    Note: Make sure to use the same format shown in the active numbers of your Twilio account

You have successfully connected your Twilio account.

Afterward, you go to Automation, select a Trigger and choose the Action: Twilio SMS

You can choose a template from the drop-down list

Or you can choose to CREATE NEW SMS TEMPLATE, where you will be taken to the following page:

Twilio SMS Status

Every Twilio SMS or MMS message request has a status value which describes the current state of the message. Here are the most common message statuses, and their meanings.

Outbound Message Status Progression

When sending outbound messages with the REST API, this is a typical sequence of status values:

Queued Twilio has received your request to create the message. All new messages sent from a specific Twilio phone number are created with a status of queued.
Accepted Twilio has received your request to create the message from a Messaging Service. Twilio is determining the optimal ‘From’ number from your service.
Sending Twilio is forwarding your message request to one of our Super Network partners.
Sent Twilio has received a confirmation from our Super Network partner advising they have accepted the message.

Twilio Opt-out Message

Recipients can reply with the word STOP to opt-out from Twilio messages. In this case the contact will be automatically tagged with “Twilio-Message-stop”.

Note: According to Twilio Policy, if you plan to use Twilio to send any text messages from 10DLC phone numbers, you’ll need to register your messaging use case (known as a Campaign) in Twilio Console or with Twilio APIs. Messages from unregistered numbers are subject to filtering and higher unregistered fees, and may ultimately be blocked by telecommunications carriers. For more details, please check this Twilio.

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