Social media platforms serve as the cornerstone of online communication, facilitating connections, sharing, and engagement on a global scale. However, the ecosystem of social media extends beyond the platforms themselves, encompassing a myriad of third-party services like VBOUT, which enhance functionality and streamline marketing efforts.

Access tokens serve as the digital keys that grant third-party services like VBOUT access to users’ social media accounts. These tokens establish a secure connection, allowing seamless integration and functionality across platforms. However, the transient nature of access tokens poses a challenge. When tokens expire or become invalid, users are prompted to reconnect their social accounts to the external service, generating a fresh token in the process.

Social networks enforce stringent security measures to protect users’ accounts and data from unauthorized access and malicious activity. These measures include employing advanced algorithms to detect suspicious actions and promptly invalidating access tokens associated with compromised accounts.

VBOUT, like other external partners of social networks, operates within the framework of these security measures, often surpassing the standards experienced within the social network itself. While token expirations and disconnections may present short-term inconveniences, they are essential for maintaining the trust and security of users’ accounts and data.

If you notice a red alert on any of your connected profiles, the chances are there is an Access Token Authentication error.


To re-establish the connection, Go to your Connection Center.

Locate the account with the authentication problem and click on Manage Connections to reconnect. You will need to go over the same Authentication steps as you have done when first connecting the account:

If the issue persists after clicking on Manage Connections, you can Unlink the account then try connecting again.

Token expiration can occur due to the following reasons:

  1. Manual changes to account settings
  2. Security measures
  3. Token lifespans
1. Manual changes to account settings

The functionality of platforms like VBOUT hinges on the settings maintained within individual social networks. Any manual changes made to these settings can prompt disconnection from external services. Common alterations include modifying usernames or passwords, revoking access permissions granted to third-party apps like VBOUT, or losing admin status for pages or groups linked to the account. These changes, while seemingly innocuous, can disrupt the seamless integration between social accounts and external services, requiring users to reestablish connections and generate fresh access tokens.

2. Security measures

Social networks prioritize user security by implementing stringent protocols to safeguard accounts from unauthorized access and malicious activity. However, these security measures can inadvertently lead to token expiration for third-party services. Behaviors such as using alias usernames, logging in from different IP addresses, or publishing content flagged for copyright violations can trigger disconnection from platforms like VBOUT.

3. Token Lifespan

Tokens issued by social networks come with predefined expiration dates, designed to mitigate the risk of perpetual access to user information. Token lifespan aligns with each social network’s authentication policy, necessitating periodic renewal to maintain access to external services. As tokens approach their expiration dates, users may experience disconnection from third-party platforms like VBOUT, prompting the generation of new tokens to restore functionality.

Get Started