When editing a trigger or action in a workflow, some contacts may be impacted by the change and others won’t.

In the following table, you will find some of the most common case scenarios and their impacts:

Note that the new contacts added to a workflow after the changes always follow the new edits:

Workflow Edit Pending contacts before the edited step Pending contacts on/after the edited step  Analytics
Edit an action Follow the new edit No impact Reflect change
Delete an action Exit the automation Exit the automation Reset
Edit a trigger No Pending contacts before a trigger No impact No impact
Delete a trigger No Pending contacts before a trigger Exit the automation Reset
Delete an arrow and reconnect to the same action before trigger execution No impact No impact No impact
Delete an arrow and reconnect to the same action after trigger execution No impact Exit the automation No impact
Delete an arrow and connect to another action No impact Exit the automation No impact
Change conditions on arrows Apply new conditions Match old condition No impact
Change a delay Apply the new delay Keep old delay No impact

 

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