The Suppression List is designed to ensure that contacts who have unsubscribed are not mistakenly re-added as active recipients in the future. Once a contact is added to this list, they are automatically marked as unsubscribed from all current and future mailing lists.

The Global Suppression List is a centralized suppression feature that applies across the entire agency account and all its subaccounts. When enabled, if a contact unsubscribes from any one account, they will be marked as unsubscribed across all associated subaccounts and the main agency account.

Note: This feature is available for accounts with the Agency plan only.

There are three global suppression features available:

  1. Global Unsubscribe Management

  2. Global Hard Bounce Management

  3. Global Suppression Management

Each feature can be enabled for the entire agency (including all subaccounts) or for selected subaccounts only.

Enable Global Unsubscribe Management

  • Navigate to Settings > Security.
  • Locate and enable the Global unsubscribe option.

You have two configuration options:

  • Enable for Agency and all subaccounts: The contacts will be unsubscribed across the agency and every subaccount.
  • Enable for selected subaccounts: The contacts will be unsubscribed only in selected subaccounts.

Enable Global Hard Bounce Management

  • Navigate to Settings > Security.
  • Locate and enable the Global Hard Bounce option.

You have two configuration options:

  • Enable for Agency and all subaccounts: The contacts will be hard bounced across the agency and every subaccount.
  • Enable for selected subaccounts: The contacts will be hard bounced only in selected subaccounts.

Enable Global Suppression Management

  • Navigate to Settings > Security.
  • Locate and enable the Global Suppression option.

You have two configuration options:

  • Enable for Agency and all subaccounts: When contacts are added to a suppression list, they will be added to the suppression lists across the agency and every subaccount.
  • Enable for selected subaccounts: When contacts are added to a suppression list, they will be added to the suppression lists only in selected subaccounts.

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